Provider summary
Provider summary: Relax Care Limited
| The provider was registered on: |
08/10/2021 |
| The following lists the provider conditions: |
There are no conditions associated to the provider |
Training and workforce planning arrangements
Training and workforce planning arrangements: Relax Care Limited
| Arrangements in place during the last financial year for identifying, planning and meeting the training needs of staff employed by the service provider. |
Relax Care operates a governance-led training system across all services. Needs are identified through Regulation 73, 74 and 80 oversight, check-ins and safeguarding learning. Training is planned against regulatory, role and risk requirements, delivered via digital, classroom and supervised practice. Compliance is actively monitored, and staff are not deployed unless met. Competence is verified through observation, with continuous refinement from service learning. |
| Arrangements in place during the last financial year for the recruitment and retention of staff employed by the service provider. |
Relax Care operates a controlled recruitment and retention system across all services. Recruitment follows a structured safer recruitment process, screening, interview, checks, onboarding, induction and supervised practice. No staff undertake unsupervised work until compliant. Retention is supported through consistent rotas, postcode-based runs, check-ins and responsive leadership. Workforce decisions are informed by governance systems to ensure stability, continuity and sustainable deployment |
Regulated services delivered by this provider
Regulated services delivered by this provider: Relax Care Limited
| Service name |
Service type |
Type of care |
| Relax Care Services |
Domiciliary Support Service |
None |
Service summary
Relax Care Services: Service summary
| Service Type |
Domiciliary Support Service |
| Type of Care |
None |
| Approval Date |
08/10/2021 |
| Maximum number of places |
0 |
| Partnership Area |
Cardiff and Vale |
| Service Conditions |
- The responsible individual for this service is Andrew John Francis Walsh
- Relax Care Limited is registered to provide a domiciliary support service in Cardiff and Vale regional partnership area
|
| How many people in total did the service provide care and support to during the last financial year? |
24 |
Service management
Relax Care Services: Service management
| Responsible Individual(s) |
Andrew Walsh |
| Manager(s) |
Steven Reilly |
Languages used at the service
Relax Care Services: Languages used at the service
| What is the main language through which the service is provided? |
English |
| Other languages used in the provision of the service |
There are no other languages used at the service |
| Non-verbal communication methods used at the service |
There are no non verbal communication methods used at the service |
Engagement with people using the service
Relax Care consults people through Regulation 73 visits, client reviews, 30-minute check-ins and feedback forms. This is supported by ongoing contact and real-time feedback during care. Feedback is recorded, reviewed and acted upon through governance systems, informing decisions and improvements. This ensures consultation is continuous, structured and directly shapes service delivery.
Compliance and quality statement
Inspected - Delivering Quality Care
During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.
We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.
Fees charged by the service
Relax Care Services: Fees charged by the service
| The minimum hourly rate payable during the last financial year? |
£23.80 |
| The maximum hourly rate payable during the last financial year? |
£25.75 |
Complaints processed by the service
Relax Care Services: Complaints processed by the service
| Total number of formal complaints made during the last financial year |
1 |
| Number of active complaints outstanding |
0 |
| Number of complaints upheld |
0 |
| Number of complaints partially upheld |
0 |
| Number of complaints not upheld |
1 |
Staff working at the service
Relax Care Services: Staff summary
| The total number of full time equivalent posts at the service (as at 31 March) |
3 |
| Manager |
All staff have completed |
All staff have completed |
| Care Worker |
All staff have completed |
All staff have completed |
| Manager |
All staff have completed |
All staff have completed |
| Care Worker |
All staff have completed |
All staff have completed |
| Manager |
All staff have completed |
All staff have completed |
| Care Worker |
Working towards all staff completing |
All staff have completed |
| Manager |
All staff have completed |
No staff have yet completed |
| Care Worker |
All staff have completed |
No staff have yet completed |
| Manager |
No staff have yet completed |
All staff have completed |
| Care Worker |
No staff have yet completed |
All staff have completed |
| Manager |
1 |
0 |
0 |
| Care Worker |
0 |
0 |
0 |
| Manager |
0 |
0 |
| Care Worker |
0 |
18 |
| Manager |
1 |
0 |
| Care Worker |
4 |
3 |
| Manager |
0 |
0 |
| Care Worker |
0 |
0 |
| Care Worker |
0700-1500 x 3 / 1500-2300 x 3 / 0730-1730 x 1 / 1000-0700 x 1 |
